![]() 4) Select the country from the drop-down.įill the web-form.HP Support can be reached by clicking on the following link: I would recommend you contact our HP phone support for further assistance. If you have followed the steps suggested and still getting the same error message, I would suggest this could be a possible hardware failure with the printer. The printer cleans the printhead and prints a test page.Īlternatively, follow the steps suggested in the support document for - HP Photosmart Premium Fax All-in-One Printer Series (C309 and C410) - An 'Alignment failed' Error Me. Press the Down Arrow button ( ) to select Clean Printhead, and then press the OK button. ![]() Press the Down Arrow button ( ) to select Tools, and then press the OK button. Press the Setup button ( ) on the printer control panel. If the error message remains on the control panel display, press the OK button to clear it. Next thing, I would suggest here is to clean the print head:įollow these steps to clean the printhead from the printer control panel. Now insert the ink cartridges and then try to print a test page and check if it works. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Have you tried to clean the ink cartridge contacts as well as the print head? Have you recently made any changes on the printer before the issue started? To provide you with an accurate solution, I'll need a few more details: Don't worry we'll work together to help you resolve this issue. I understand you are getting alignment failure error message on your HP Photosmart printer. Chinese for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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